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Getting Help

ViralToby includes a built-in support system so you can reach our team directly from the app — no need to switch to email or another platform.

The Support Widget​

You'll find a small dark teal circle in the bottom-right corner of every page. This is the support widget.

Click it to open the support panel:

  • First time? You'll see a welcome message explaining how support works
  • Have existing tickets? You'll see your ticket history

Submitting a Request​

  1. Click the floating button to open the panel
  2. Click "New request"
  3. Choose a category:
    • Bug Report — something isn't working as expected
    • Billing — questions about your subscription or payments
    • Feature Request — suggest a new feature or improvement
    • Other — anything else
  4. Write a subject (brief summary) and message (details)
  5. Click Submit

You'll see a confirmation that your request was received. We'll reply to the email address associated with your account.

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We typically respond within 24 hours. You'll receive an email when we reply, and the support widget will automatically open to show you the response.

Viewing Your Tickets​

Open the support widget to see all your previous tickets:

  • Open (amber) — waiting for a response
  • Replied (green) — we've responded
  • Closed (gray) — resolved

Click any ticket to see the full conversation, including your original message and our reply.

Real-Time Notifications​

When we reply to your ticket:

  • A red notification dot appears on the support button
  • The widget automatically opens to show the reply
  • You also receive an email notification

You don't need to keep checking — we'll come to you.

Tips for Faster Help​

  • Be specific — include what you were doing, what happened, and what you expected
  • Include your brand name if the issue is brand-specific
  • For billing issues, mention the email address on your account
  • Screenshots are helpful but currently need to be described in text (file uploads coming soon)